Description

Establish links and master the different stages of negotiation and consultation with all social partners. Decoding the issues and prerogatives, the rules of representativeness, the legislation governing institutional actors. Learn to lead a strategic discourse and manage conflicts.

Who is this training for ?

For whom ?

Anyone responsible for preparing, leading or attending social negotiations, HR managers, HR managers, social relations managers, establishment directors, SME business leaders.

Prerequisites

Training objectives

Master the stages of negotiation and consultation with social partners

Understand the issues and interests of the different parties

Lead negotiations with the aim of obtaining mutual benefit

Manage conflicts and deadlock situations

Training program

• Social relations: the law and the actors
  • Staff representatives, union delegates, members of the Works Council, CHSCT, Single Staff Delegation.
  • Locating the link between social actors.
  • Establish a diagnosis of your social relations.
  • Role of the manager with staff representatives.
  • External actors: the role of unions, election and appointment.
  • The new rules of representativeness.
  • The rights and duties of institutional actors.
  • Practical work Take a quiz on the role of IRPs.
• Social negotiation: understanding the issues and the different phases
  • The keys to strategic negotiation.
  • Balance between profitability and working conditions.
  • Master arguments, issues and interests.
  • The challenges of these negotiations for the company.
  • Operational tools: internal regulations of the CE, social charter.
  • Agreements: from preparation to conclusion.
  • Prepare your negotiation, define your goal (salaries, organization, training), carry out preliminary consultations.
  • Diagnose the balance of power.
  • Design your emergency plan.
  • Practical work Define the main stages of social negotiation.
• Tools for conducting an effective negotiation
  • Know how to adapt your attitude and your speech.
  • Know the keys to strategic negotiation.
  • Develop your openness to others with active listening: decode messages and demands.
  • Have a good knowledge of oneself and others.
  • The relationship with social partners: the personal and institutional issues of IRPs.
  • The balance of relationships for mutual benefit.
  • Have each point acquired validated.
  • Animate PD meetings, prepare and lead CE meetings.
  • Practical work Filmed role play: negotiation with a PD.
• Manage conflicts
  • Anticipate social tensions, social monitoring.
  • Situations of blockage, strike, lockout: identify the causes of blockage.
  • Take first emergency precautions when conflict breaks out.
  • Actions to take in the event of conflict.
  • Implement a crisis unit.
  • Negotiate, know how to resolve conflicts.
  • Practical work Team game on crisis communication.