Description

Consumer law is the subject of numerous reforms to meet the need for consumer protection and security. This internship will help you master the obligations and limits in the marketing of your products and services in order to guarantee your image of seriousness and professionalism.

Who is this training for ?

For whom ?

Lawyers, consumer relations professionals, sales agents, dealers, distributors, franchisees.

Prerequisites

None.

Training objectives

Know the global context of consumer law Control the obligations and limits of marketing your products and services Identify illicit and unfair commercial practices Remind the conditions of validity of a contract Understand the different pricing practices

Training program

• The general framework of consumer protection
  • Consumer qualification.
  • Consumer "relay" organizations.
  • The role of the DGCCRF.
  • Trends of evolution.
  • Exchanges The global context of consumer law.
• Know the professional's information obligations
  • The scope of the information obligation and the duty to provide information.
  • The burden of proof relating to the fulfillment of these obligations.
  • Sanctions incurred in the event of non-compliance.
  • Exchanges The different practices involving legal risks.
• Understanding the limits of marketing products and services
  • Door-selling.
  • Mail order sales.
  • Advertising and sales promotion.
  • Role playing Domestic canvassing.
  • Group debriefing.
• Optimize the parties’ contract
  • Reminder of the conditions of validity of a contract.
  • Writing the quote: content and sanctions incurred.
  • The order.
  • The general conditions of sale.
  • Unfair clauses and penalties incurred.
  • Example Example of quote.
• Identify unfair trade practices
  • Regulated commercial practices.
  • Illicit commercial practices.
  • The particularities linked to mail order sales.
  • The sanctions incurred.
  • Case study Case relating to unfair commercial practices.
• Know how to regulate your pricing practices
  • Promotions and sales.
  • Price guarantee.
  • Price advertising.
  • Exchanges The different pricing practices.
• Effectively implement the guarantees owed to consumer customers
  • The different types of guarantees.
  • The consequences of these guarantees.
  • The strategy to adopt.
  • The effects of implementing game of professional responsibility towards the consumer.
  • Scenario Conflict case between a professional and a consumer.