Description
The guarantee of quality delivered to the customer cannot be debated: whether in industrial or service companies, quality control guarantees the conformity of products and supplies. To be even more effective, control must be more than an observation and provide real avenues for improvement for operational staff. This training helps controllers to take a step back, to be more relevant in their findings and their actions, but also to work in synergy with other operational sectors.
Who is this training for ?
For whom ?Controller of industrial and service companies.
Prerequisites
None.
Training objectives
Training program
- Discover quality in the company.
- Quality concepts and compliance.
- The importance of the continuous improvement cycle (PDCA).
- Main requirements of ISO 9001.
- Control production
- Types, methods and control plan.
- The challenges of metrology: concept of repeatability and reproducibility.
- The concept of monitoring plan: product control process control.
- Practice reception control
- Acceptance control by attribute: use of MIL STD 0 standards, associated risks.
- Practice in-process control (SPC)
- Check the 'capability' of the machine and process.
- Principle of control cards and associated management rules: anticipate the appearance of non-conformities.
- Perform the final check
- The Demerits method to verify the overall conformity of the product or service delivered.
- From control to continuous progress
- Statistically exploit the control results (graphs, PARETO, centering values and dispersion).
- In the event of detection of non-compliance: control the non-compliant product. Find solutions "poka yoké"
- Manage the implementation of corrective actions with operational staff. Validate their effectiveness.
- Acquire the Quality reflex in the workshops
- Responsibilities for self-control.
- Responsibilities of the controller: attitudes to create positive relationships.
- Build your progress plan
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