Description

This training aims to help managers manage conflicts within their team with the aim of maintaining efficiency and quality of life at work, given that many health and social establishments are often disrupted by conflicts which hinder their functioning.

Who is this training for ?

For whom ?

Frames and acting as executives.

Prerequisites

No special knowledge.

Training objectives

Recognize and measure the seriousness of the conflict and its consequences.

Position yourself in the face of the conflict as a manager.

Exit the conflict through communication, mediation and negotiation.

Take a step back and adopt effective behaviors to get out conflicts.

Training program

• Understanding conflict and how it works
  • Identify your own representations of the conflict.
  • Analyze the causes of the conflict.
  • Understand the conflict process and dynamics.
  • Recognize and measure the seriousness of the conflict and its consequences.
  • Practical work Collective reflection on representations of the conflict.
  • Case study on the causes of the conflict.
  • Video on the conflict process.
• Position yourself in the face of conflict as a manager
  • Diagnose your reactions to conflict and areas for progress.
  • Elude or deal with conflicts.
  • Choose the right moment.
  • Anticipate the post-conflict situation to adapt the right relational and organizational strategy.
  • Practical work Questionnaire to identify your own reactions.
  • Case study on the managerial positioning to adopt
• Understand the sources of conflicts to better guide your actions
  • Learn to dissociate the different causes of a conflict to gain perspective.
  • Become aware of the causes inherent to your managerial behavior in order to progress and act.
  • Understand the strategy and challenges of the actors involved in the conflict.
  • Take into account its possibilities and limits to manage the conflict Case study Video and case study to analyze the causes and solutions.
• Adopt win/win behavior
  • Develop a caring and assertive attitude by applying transactional analysis.
  • Practice active listening techniques to maintain an objective view of the situation.
  • Manage his emotions to preserve his "self control" and understand the emotions of the interlocutor.
  • Practical work Assertiveness questionnaire.
  • Active listening exercises and managing emotions.
• Choose the appropriate strategy to get out of the conflict
  • Deal with conflict by adopting a collaborative strategy.
  • Master the rules of conflict prevention.
  • Use conflicts to progress in your management.
  • Build your individual action plan at the end of the internship and after three months.
  • Practical work Case study on conflict exit strategies.
  • Scenarios: adopt the collaboration strategy.
  • Collective debriefing.