Description
To avoid unpaid debts and improve collection procedures, it is important to implement preventive methods and use monitoring tools, such as the customer credit dashboard, to assess customer creditworthiness. This allows businesses to make informed decisions and reduce losses due to non-payment.
Who is this training for ?
For whom ?
Managers, members of customer accounting or credit management departments, sole accountants of SMEs wishing to acquire the right reflexes to properly manage customer risk.
Prerequisites
Knowledge of basic accounting mechanisms.
Training objectives
Training program
- Financial issues
- The weight of the receivable item in assets.
- Impact of late payments on cash flow.
- Probability of default based on the recorded late payment.
- Impacts of the Economic Modernization Law (LME).
- Assessing customer creditworthiness
- The study of internal information.
- External sources: media...
- Information from financial analysis.
- The four questions: activity, profitability, financial structure and cash flow.
- Preventive treatment: management of customer outstandings
- The definition of a customer credit policy.
- Methods for determining the credit limit.
- Negotiation of guarantees and securities: guarantee, pledge.
- Curative treatment: amicable recovery
- Preparing the amicable recovery.
- The steps of an effective telephone follow-up.
- The choice of the follow-up method adapted to the situation.
- Curative treatment: contentious recovery
- The formal notice, the order to pay.
- The summons for interim relief, the summons on the merits.
- The specific treatment of companies in trouble.
- Outsourcing customer account management
- Factoring: advantages and disadvantages.
- Credit insurance: advantages and disadvantages.
- Collection agencies and outsourcing of reminders.
- Management and monitoring of customer credit risk
- The customer credit dashboard.
- Measuring customer claims.
- Measuring and monitoring the cost of customer credit risk.
