Description

Conflict management is a main concern for managers. More than confrontation or avoidance, lasting conflict resolution is a key issue for maintaining team dynamics. based on an individual diagnosis, this in-depth training on the conflict approach will allow you to: identify what is conflicting for you; to understand the dynamics of the conflict; to train yourself in different conflict situations to resolve them and secure the post-conflict.

Who is this training for ?

For whom ?

Any confirmed hierarchical or cross-functional manager who wishes to progress in their mastery of conflict management.

Prerequisites

None

Training objectives

• Know yourself better to effectively deal with conflicts.
• Anticipate possible conflict situations.
• Anticipate possible conflict situations.
• Anticipate possible conflict situations.
• Address post-conflict situations and secure your relational style.

Training program

• Identify difficult conflict situations
  • Identify risky conflict contexts and triggers.
  • Recognize your own defense mechanisms in conflict.
  • Scenario
  • In practice: assess your degree of conflict resistance.
• Decipher and analyze a professional conflict situation
  • Take another look at the situation thanks to the systemic approach.
  • Take a step back by knowing the impact of
  • Mise in situation
  • In practice: analyze the conflict situation using the grid of effective micro-action techniques.
• Take another look at the conflict
  • Develop a positive attitude in the face of conflict situations.
  • Think “search for solutions” above all.
  • Assert yourself in and despite conflict.
  • Scenario
  • In practice: practice listing solutions in a conflict situation.
• Negotiate effectively and get out of conflict
  • Treat the conflict at the right time to consider an attitude of cooperation.
  • Decode the signals in verbal and non-verbal communication.
  • Remove the implicit language and identify the role of limiting beliefs.
  • Develop your self-esteem.
  • Scenario
  • In practice: practice negotiating during and to get out of conflict.