Description
Discover in this very operational training, the principles and requirements of the ISO 9001 V2015 standard, its application in the context of your industrial activity. Back in the company, rely on the action plan developed during training to build and/or develop your management system in compliance with the requirements of ISO 9001 V20015, with a logic of risk management and continuous progress. /p>
Who is this training for ?
For whom ?
Quality manager, quality correspondent. Quality Insurance Manager. Responsible for the industrial company certification project.
Prerequisites
Training objectives
Training program
- ISO 9001 V2015 Vocabulary, principles and issues. 10 chapters of ISO 9001. Context analysis (Ch 4) Understanding the internal and external context of the organization, identifying risks/opportunities.
- Identify your interested parties.
- The process approach: identify, describe, manage processes.
- Leadership (Chapter 5) Build on management commitment and strategy. Customer listening to start. Formalize the quality policy.
- Clarify everyone's role.
- Planning (Chapter 6) Translate policy into measurable quality objectives.
- Formalize your action plan.
- Supports (Chapter 7) Build and master a relevant documentary system.
- Adapt infrastructures.
- The communication plan.
- Integrate the notion of metrology.
- Human resources management: evaluate, provide skills, raise awareness.
- Manage knowledge.
- Carrying out operational activities (Ch 8) Improve your purchasing, sales, production, design, delivery processes, etc. Manage non-compliant product. Performance evaluation and improvement (Ch 9 and 10) Key quality indicators.
- Measuring customer satisfaction, process and management reviews, internal audits.
- Carry out corrective actions.
- Pass your Remote Activities certification
- In addition to the training, an e-learning module 'Problem solving tools and methods' and a tutorial 'Describing a quality process'.
