Description
Favoring the practice and specificities of service companies, this training helps you understand the requirements of ISO 9001 V2015 and how to respond to them within your company. It provides you with the assets to successfully complete ISO 9001 V2015 certification.
Who is this training for ?
For whom ?Manager, quality correspondent for industrial or service companies. Responsible for an ISO 9001 certification project.Auditors
Prerequisites
None.
Training objectives
Training program
- The ISO 9001 V2015 standard: Vocabulary, principles, issues.
don’t have a program yet
- Context analysis (Chapter 4)
- Understand the internal and external context of the organization. Identify risks/opportunities.
- Notion of customers and interested parties.
- The process approach: identify, describe, manage processes.
- Leadership (Chapter 5)
- Formalize the quality policy.
- Clarify everyone's role.
- QMS Planning (Ch 6)
- From policy to quality objectives.
- Formalize your action plan.
- Supports (Ch 7)
- Build a relevant documentation system, (documented information).
- HR management: evaluate, provide skills, raise awareness.
- Manage knowledge.
- Adapt infrastructure.
- The communication plan.
- Carrying out operational activities (Ch 8)
- Analyze and improve key purchasing, sales, production, design, post-delivery activities.
- Control of non-compliant product.
- Performance evaluation and improvement (Ch 9 and 10)
- Key quality indicators.
- Measuring customer satisfaction, process reviews, internal audits. Corrective actions.
- Management review.
- Passing certification: key points
don’t have a program yet
- Remote activities
- Two e-learning modules "Problem solving tools and methods. Go. A","Problem solving tools and methods. Go. B" and a tutorial: "Describing a quality process".
