Description

This training is designed to equip you with a mastery of best practices in IT service management systems and to develop your skills in improving IT processes and/or services, efficiency and the overall performance of the organization.

Who is this training for ?

For whom ?

Managers or consultants involved in IT service management. Specialized advisors wishing to master the implementation of an IT Service Management System. Any person responsible for maintaining compliance with ITMS requirements. Members of an SMSTI team.

Prerequisites

Good knowledge of the ISO/IEC 20000 standard and in-depth knowledge of the principles of its implementation.

Training objectives

Understand the correlation between ISO/IEC 20000-1 and ISO/IEC 20000-2, as well as other standards and regulatory frameworks

Master the concepts, approaches, methods and techniques necessary to implement effectively implement and manage an SMSTI

Know how to interpret the requirements of the ISO/IEC 20000-1 standard in a specific context of the organization

Know how to support an organization in planning, implementation, management, monitoring and maintenance update an SMSTI

Acquire the expertise necessary to advise an organization on the implementation of best practices relating to the IT Service Management System

Training program

• Introduction to the ISO/IEC 20000 standard and initialization of an SMSTI

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• Planning for Implementation of an SMSTI

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• Implementation of an SMSTI

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• Monitoring, measurement, continuous improvement and preparation for the SMSTI certification audit

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• Certification exam

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