Description
This training will allow you to discover and understand the concept of Lean management applied to service companies with a view to initiating and sustainably deploying this approach in your company with the ultimate goal of a substantial gain in competitiveness.
Who is this training for ?
For whom ?Quality managers, managers, department managers, project managers. training manager, general management.
Prerequisites
Training objectives
Training program
- The foundations of Lean thinking
- Understand the mindset of Lean management.
- Difference between Lean manufacturing and Lean in services.
- Lean and continuous improvement approaches.
- The principle of added value for the customer.
- The notion of "waste".
- The process model.
- Practical work Participants discuss the initiatives implemented in their company (reasons for failure, success).
- The seven wastes Toyota: search for two wastes in their activity.
- Where to start ? Choice of Lean improvement projects
- Process analysis (Value Stream Mapping).
- Cyping of gains (costs).
- Practical work Search for avenues of gains or cost savings in its activity.
- The main Lean tools applicable in services
- DMAIC and problem solving.
- The 5S.
- The Kaizen spirit.
- The implementation of Kaizen projects .
- The seven wastes in services.
- The Voice of the Customer: Kano diagram tool.
- Practical work DMAIC project charter.
- How to deploy the Lean management approach in services?
- The deployment plan.
- Performance indicators.
- Training.
- Group management at work.
- Practical work Understanding of the areas on which the management team must work in putting together a deployment plan.
- How to manage your team by adopting the “Lean attitude”?
- Communication.
- Recognition.
- Exemplarity.
- Welcome to problems! Practical work "The Toyota attitude" and the hunt for waste.
- Deming's wheel.
- Individual reflection on its positioning and the next actions to be implemented.
