Description

Periods of crisis lead companies to sometimes significant changes. They create more and more fear and opposition. You need to equip yourself with tools to manage conflicts and practicing mediation allows you to reach agreements for the short, medium and long term. This is what this mediation training offers.

Who is this training for ?

For whom ?

Any manager in charge of a change project. HR Director, HR Director. Project Manager. Organizer. Consultant.

Prerequisites

None.

Training objectives

Gain employee buy-in during a change

Anchor decisions more easily

Overcoming obstacles to accepting change

Exploit the benefits of mediation in tense or even conflictual situations

Accelerate change acceptance processes

Training program

• Adopt the posture of the facilitator-mediator to support change and be a facilitator of change by example.
  • Adopt the mediator's perspective.
  • The thought and principles of mediation: integrity, fairness,...
  • Take confidence in your authority.
• Listening in individual interviews: bringing out meaning and real interests Developing comfort in hierarchical or transversal work relationships. Welcome worry, fears, stigma.
  • Bring meaning and confidence.
  • Practice active listening tools: observation, questioning and reformulation.
• Facilitating a meeting: from discord to synergy
  • Adopt a posture that allows: to clarify the objectives of the meeting and everyone's expectations; to pacify the debate; to move towards common objectives.
• Initiate a dynamic of mutual recognition in the context of change Develop trust through recognition and reciprocity of the relationship.
  • Identify the qualities and values ​​of people.
  • Show recognition with intelligence and authenticity.
• Go from the collective sense to the individual sense and vice versa
  • Place events in their context.
  • Give meaning to change: clarify its history and expectations.
  • Understand, from collective meaning, individual meaning and bring people to be responsible.