Description
The credit manager must control customer risk and accelerate collections. With clients, he combines firmness and diplomacy. He maintains a close relationship with salespeople at all stages of the life of an order. The objective of this training is to provide you with the methods and tools to optimize customer credit management.
Who is this training for ?
For whom ?New credit manager. Collaborator of the credit function. Accountant, ADV, salesperson.
Prerequisites
Training objectives
Training program
- Financial and legal aspects of customer credit
- Impact of late payments on cash flow.
- Regulation of payment deadlines.
- Terminology on payment deadlines: net, end of month...
- Legal cases: credit refusal, old invoices, absence of purchase orders.
- Evaluate customer risk Reflexes of the credit insured. Sources of information: suppliers, banks, commercial surveys, payment habits, field criteria.
- Causes of business failure.
- Case: interpret a commercial survey, detect field risk indicators.
- Manage outstandings at risk Calculate the need for outstandings.
- Criteria for the credit limit.
- Reflexes for managing outstanding amounts.
- Guarantees: guarantees, endorsements.
- Organize amicable recovery
- Performance indicators: average payment time, overdue rate.
- The different reminder methods.
- Building reminder schedules.
- Write effective follow-up letters.
- Dispute resolution circuit.
- Follow up correctly by telephone.
- Sources of information and collection internationally.
- Case: interpretation of the DMP.
- Create synergy with operational staff
- Collaborate effectively with salespeople and other operational staff.
- Manage a client's bankruptcy filing Stages of collective procedures. File your receivables, retention of title clause. Remote activity
- To discover a subject related to your training: an e-learning module 'Assertiveness: methods and tools'.
