Description
Due to the instability and uncertainty that characterize a period of repeated crises, managers are often confronted with attitudes from their employees such as worry, fragility, aggressiveness and restraint. This training aims to provide managers with the skills necessary to deal with these behaviors. Indeed, managing these behaviors requires adequate preparation and an appropriate managerial posture.
Who is this training for ?
For whom ?
Manager confronted with difficult behavior from his colleagues.
Prerequisites
- Aucun.
Training objectives
Training program
- Before the face-to-face
- A self-diagnosis to situate your practices.
- A video to illustrate the problem.
- Managing so-called “difficult” personalities
- Avoid categorizations and stigmatization.
- Diagnose the origins of the difficulty: identify the different levels of reading the difficulty, which relates to the person or their context, address the dimension relational difficulty.
- Clarify your role as manager in these situations.
- Managing your personal difficulty in interacting with the so-called “difficult” personality
- Identify what is happening to you when faced with a colleague perceived as difficult: self-coaching.
- Control your emotions when faced with your interlocutor.
- Deal with the different types of difficult behavior: submission, relational dependence, rigidity, aggressiveness, flight...
- Evaluate your tolerance threshold in relation to the employee's
- Develop comfort with difficult behaviors
- Act on the levers that intervene in the interaction with the employee.
- Adopt an attitude of empathy, openness and understanding.
- Redefine the rules of the game of the group concerned and involve the team concerned.
- Dose the intervention: on the organization or towards the employee.
- After - Implementation in a work situation
- An e-learning module:
- Two training modules:
- A strengthening program:
