Description
This course will allow managers to identify and develop the relational skills most useful to their daily actions. They will learn to know themselves better and question themselves, in order to integrate the emotional dimension into their relationship with others and create a climate conducive to performance.
Who is this training for ?
For whom ?This training is aimed at Managers, team leaders...
Prerequisites
Management experience required.
Training objectives
Training program
- Understanding the challenges of relationship management
- Position the employee-company relationship in its evolution.
- Reconcile the personal needs of employees and the company's expectations.
- Define the role of the manager in creation climate conducive to performance.
- Take stock of your interpersonal skills
- Better understand your relational style.
- Self-affirmation, ego states and brain preferences.
- Identify and defuse your reflex behaviors.
- Thwarting risky postures: the drama triangle.
- Develop authentic communication
- Discover the natural filters of listening and their main causes.
- Distinguish between facts, opinions and feelings.
- Use questioning and reformulation to listen better.
- Communicate beyond words.
- Non-verbal communication, calibration and synchronization.
- Take advantage of emotions
- Integrate the emotional process.
- Become aware of your emotions and manage them.
- Express your negative emotions appropriately.
- The DESC and Nonviolent Communication.
- Develop the skills of your employees through coaching
- Understand appropriate situations and appropriate positioning.
- Acquire the coach's techniques. Start and follow individual coaching.
- Develop your interpersonal skills in a managerial situation
- Create and share a vision capable of uniting energies.
- Conduct face-to-face interviews.
- Animate and regulate a meeting.
- Support change.
- Defuse delicate or conflictual situations.
