Description

Managing a team on a daily basis is not always easy! The manager may be faced with delicate situations to manage with his colleagues: announcement of difficult decisions, complaints of harassment or discrimination, cases of overinvestment or stress, addictions, religious events in the company, etc. The consequences of a poorly managed situation can be significant within the team: drop in motivation, tense social climate and generate a risk of litigation... This very operational training allows managers to adopt good reflexes and the right posture to conduct these high-stakes interviews, avoid legal risks and prevent disputes in management.

Who is this training for ?

For whom ?

Manager who supervises a team of employees.

Prerequisites

Training objectives

Prepare for a difficult interview and practice conducting it by adopting appropriate behaviors

Training program

• Based on a delicate situation identified in your team, prepare for the interview
  • Identify the mistakes not to be made, the legal risks.
  • Structure the interview into key stages and have a question grid.
• Practice conducting the interview by putting the appropriate tools into practice
  • Practice with the tools adapted (STAR, DESC, questioning, reformulation etc.) to the objective of the interview.
• Identify the employee's possible reactions and develop an appropriate action plan.
  • List the different possible reactions of the employee and indicate the actions to be taken and the resource people.