Description

As soon as there is a relationship between two people, there is communication and for there to be understanding, listening is the basis. In your professional activity, your listening skills are therefore fundamental. It is based on the ability to welcome others, the intention to receive and seek to understand the point of view of the interlocutor while keeping a fair distance from emotions. Listening, beyond words, requires vigilance of all our senses to decipher the power of our communications, this is the challenge of this listening training.

Who is this training for ?

For whom ?

Manager, executive, project manager, assistant, technician or any employee who seeks a good understanding of their interlocutors.

Prerequisites

Training objectives

Listen carefully to understand.

Observe to decipher the unsaid.

Listen to your professional interlocutors beyond words.

Opening up to others to increase the effectiveness of the relationship.

Listen to be understood.

Training program

• Create the conditions for fruitful listening
  • Be aware of your personal filters so as not to interfere with your interlocutor's communication.
  • Adapt to the verbal and non-verbal register of your interlocutor.
  • Establish a relationship of trust through your listening skills.
  • Keep your listening skills in interviews: face-to-face in a group.
  • Prepare your interviews in person; 5 steps. Simulation interviews on listening conditions.
• Get to know yourself better by listening
  • Carry out a self-diagnosis of your listening quality.
  • Locate yourself on the 6 reference attitudes.
  • Measure your listening level based on your degree of openness to oneself and to others.
  • Practice reformulation.
  • Scenario Self-diagnosis on the 6 listening attitudes and individual exploitation.
• Take care of the relationship
  • Focus on your interlocutor.
  • Listen to body language to establish contact and maintain the relationship.
  • Practice putting yourself on the same page wavelength' than one's interlocutor to establish a listening relationship during an interview.
  • Scenario Exercise on proxemics and the different components of listening.
• Refine the content of the exchanges
  • Define your personal frame of reference.
  • Handle the art of questioning: go beyond what is said by clarifying the language of your interlocutor.
  • Become aware of your listening filters.
  • Active listening: from judgment to reformulation.
  • Scenario Testing the key success factors of active listening .
• Training to acquire reflexes
  • Master listening techniques in interviews.
  • Participate in a meeting.
  • Progress with feedback from others.
  • Implementation situation Training in a face-to-face situation.