Description
Implement an IT quality policy in your company: identify the problems, choose an approach and apply it. A seminar based on in-depth and particularly significant experience.
Who is this training for ?
For whom ?
This summary course is aimed at IT managers, methods managers, managers of large projects having to implement a quality approach.
Prerequisites
Training objectives
Training program
- The Quality concept
- Definition and various aspects relating to this concept.
- Developments and measurements.
- Field of action of the DSI on Quality in the company
- IT customers.
- Customer expectations.
- From software to business results.
- Exchanges on the notion of the IT department value chain.
- Reflection on the IT stakeholders in your organization.
- The need for standardization
- Control of IT processes in the extended enterprise.
- The role of quality assurance and certification.
- Scandals and risk management .
- IT impacts of the Sarbanes-Oxley Act.
- Demonstration.
- Approaches, standards and benchmarks
- The different quality excellence awards.
- Standards and benchmarks: ISO 9000 version 2000, Six Sigma, ITIL, CMMI, COBIT, SPICE.
- Comparisons and implications for the IT department.
- Standards relating to IT governance.
- The Quality approach
- Ten rules for initiating a Quality approach.
- Evaluate the level of Quality of your IT department or project.
- Investment, operating costs.
- The reallocation of resources.
- Certification: the benefits for the company.
- Collective reflection.
- Plan to start your project and define your progression strategy.
- Acting on Quality: methods for IT
- Calibrate the requirements of your customers. Cope with the abuses of the king customer.
- Act on value creation. Control complexity (activities, products and services).
- Master relationships between users (MOA, MOE, teams).
- IT operations: professionalize customer relations with service levels.
- Establish a PAQ: set objectives and monitor.
- Implement a quality management system.
