Description
The Quality Manager coordinates the quality organization to be implemented in the company to guarantee customer satisfaction with a logic of profitability and continuous improvement. This reference training allows newly appointed quality managers to acquire the key tools to implement and maintain a simple and efficient Quality approach.
Who is this training for ?
For whom ?Responsible, quality manager of industrial or service companies taking up their position.
Prerequisites
- Know how the company works.
Training objectives
Training program
- Understand quality principles
- The different concepts: Quality Management and Assurance, control, PDCA.
- Issues, benefits of the quality approach. The balance between control and prevention.
- The main requirements of ISO 9001V2015.
- The key stages of a quality approach: from quality policy to operational results.
- Carry out a quality diagnosis of your business
- Analyze the context, take stock of the processes
- Measure the costs of non-quality, the quality perceived by customers, key dysfunctions.
- Plan and monitor improvement actions
- Engage the PDCA: set quality objectives consistent with the quality policy.
- Formalize and follow your action plan (responsibilities, resources, deadline, etc.).
- Build quality dashboards with relevant indicators.
- Formalize a quality system
- Quality manual, process sheets, procedures and instructions: making it simple and effective...
- Processing non-conformities and customer complaints.
- Implementation relevant corrective and preventive actions on a daily basis.
- Carry out the missions of the quality manager
- Develop a quality culture.
- The key missions of the position.
- Remote activities
- A video "The essentials of the job of Quality Manager" ; two
- experts "4 key industrial quality tools" and "4 essential quality tools on duty".
