Description

You lead or will soon lead meetings with Staff Delegates (PD). You have to manage relations with the Union Delegates (DS) on a daily basis. Aware of the need to build quality social dialogue, you want to better understand your interlocutors and identify the obstacles to building a balanced and constructive relationship. Beyond essential legal knowledge, this practical training will help you build a progress plan allowing you to deal with the most tense situations and create social dynamics.

Who is this training for ?

For whom ?

Company or establishment manager, site director, Human Resources manager. Delegated executive having to manage PD meetings and daily relations with union delegates.

Prerequisites

Training objectives

Master the missions of staff delegates (DP), union delegates and Union Section Representatives (RSS)

Prepare and lead PD meetings

Understand the drivers of union intervention

Dealing with exceptional situations and face-to-face interview with a delegate

Develop responsiveness in daily relationships with elected or designated officials

Training program

• Remote activity
  • To prepare for your classroom training: a video on 'The history of trade unionism in France'.
• Reminder of the missions of DP, RSS and union delegates
  • The rules regarding representativeness and the key points of trade union rights.
  • The role and missions of the DP, DS and RSS.
• Integrate the logic of the union actor and the issues of balance of power
  • Identify the levers of union legitimacy.
  • Clarify the motivations and daily functioning of the union.
  • Identify the sources of the balance of power.
  • Decode positions, messages and demands.
• Prepare effectively for a meeting
  • Analyze and validate the content of the questions and search for useful information.
  • Prepare your answers after setting objectives.
• Hold and manage the PD meeting
  • Set and enforce the rules of the game in substance and form.
  • Develop your listening, argumentation and reframing skills.
• Conduct interviews with union delegates
  • Conduct a face-to-face interview with a delegate or collaborator accompanied by a DS.
• Dealing with exceptional situations
  • Deal with last-minute interventions and questions.
  • Know how to react to attempts to destabilize.
  • Identify the brakes and levers in the relationship.
  • Adjust your behaviors and intentions.
• Remote activities
  • To go further: seven videos 'Current issues and positioning of major trade union centers'.