Description

Application maintenance corresponds to the operational exploitation phase of the application. How to have it carried out by a third party? This training covers the practical, technical and contractual aspects of TMA by proposing a methodology based on the experience of numerous outsourcing operations.

Who is this training for ?

For whom ?

IT directors, project managers. Anyone related to TMA.

Prerequisites

Training objectives

Define an expected service level and KPIs Mastering contractualization Manage the contractual relationship Anticipate reversibility

Training program

• A TMA, TMAs?
  • Application outsourcing. TMA requirements.
  • Refocus the IT department on business needs and customer satisfaction.
  • Gains from TMA. Types of maintenance. Pitfalls.
  • Current practices, the TMA market.
• Service levels, definition
  • Types of services requested. Types of TMA services.
  • Required levels on costs, quality and business needs.
  • Measurement on the progress of the TMA.
  • Definition of indicators.
  • Feasibility constraints.
  • Choice of periodicity.
  • Impact on workload. Interpret the indicators.
• Outsourcing contract and contractualization
  • Characteristics of a contract. Objectives pursued. Legal bases. Points to be established.
  • Special clauses. Price. Limitation of amendments. Transfer of employees. Article 122.
  • Contractualization. Choice of additional services.
  • Call for tenders. Conclusion of the contract.
• Transfer of an application
  • Objectives and planning of the preparation phase. Initial choices.
  • Definition of the scope.
  • Knowledge transfer.
• Technical management of the service
  • Maintain project management. Management of developments.
  • Deadline management.
  • Quality control. Progress monitoring. Tests .
  • Anomaly management. Risk management.
• Management of the contractual relationship
  • Management of an evolving scope. Creation of partnership relationships.
  • Developments and amendments.
  • Benchmarking of the service and its implications on the price. Monitoring file and contractual facts.
  • Traceability of services and interventions.
  • Termination of the contract: early termination or termination.
• Reversibility
  • Pitfalls noted. Contractual definition, focus on AFNOR clauses.
  • Legal precautions.
  • Respective responsibilities. Reversibility plan.
  • Dual order period