Description
This course will allow you to acquire specific facilitator skills, skills that have proven their ability to increase productivity, build better action plans, make more relevant decisions and extract better quality information.
p>Who is this training for ?
For whom ?
Managers.
Prerequisites
No special knowledge.
Training objectives
Training program
- Facilitation: general
- Define facilitation.
- The facilitator, transmission belt and cohesion factor.
- Role of the facilitator: A guide, a shepherd, a captain?
- The facilitation cycle: listen, stimulate, involve, organize.
- Create a protected and facilitating environment.
- The attitudes of the facilitator
- Stay focused on results and objectives.
- Give clear and concise instructions.
- Overcome common facilitation obstacles.
- Develop self-awareness.
- Assess facilitation styles.
- Be consistent; reduce psychological stress.
- Overcome reluctance to facilitate.
- Develop emotional neutrality.
- The facilitation tool - Listening
- Know the stages of team development.
- Define the roles and responsibilities of participants.
- Collect data beforehand for optimal results.
- Control the flow, not the content.
- Manage individual and collective emotions.
- Listen to discern emotional content.
- Rephrase and reframe to more clarity.
- Transform active listening into facilitating questions.
- Facilitation techniques
- Create a highly productive climate.
- Identify passive indicators.
- Manage aggressive behavior.
- Maintain an assertive atmosphere.
- Highlight the dysfunctions of the group.
- Resolve the problematic behavior of a participant.
- Quantify the typical dysfunctions of the behavior.
- Create a personal facilitation action plan.
- Put in place the necessary checkpoints and milestones to ensure complete monitoring.
