Description
This training offers you an overview of all the new services offered by unified communications. It will allow you to understand how it works and take stock of the technical solutions on the market to choose and deploy the most appropriate ones for your needs.
Who is this training for ?
For whom ?
Anyone wishing to have a concise and precise view of the technologies and possibilities of unified communication in business.
Prerequisites
None.
Training objectives
Training program
- Definitions and concepts
- What is UC (unified communication)? The different unified communication technologies.
- The main products and players (Microsoft, Cisco, Open Source tools.).
- Partial solutions, total solutions, integrated solutions.
- The costs and different functionalities of unified communication.
- Collaborative work, videoconferencing and market trends.
- The main functionalities and characteristics
- Telephone calls (internal, local or international), IP telephony.
- Voice messaging, traditional, instantaneous.
- Presence management.
- Remote supervision, operation and change management.
- Audio conferencing (internal and external), Web conferencing (online meetings).
- Sharing documents, applications and workspace.
- Mobile applications.
- Security
- Security issues.
- Security settings (backup, restoration, confidentiality, integrity.).
- Known threats.
- Typical architectures.
- Secure discussions.
- Protection of people and property.
- Quality of Service (QoS)
- Definition of QoS (Quality of Service).
- Identification of QoS configuration elements.
- Collection of alerts.
- Data flows, real-time flows.
- Management of delay, availability, loss of connection.
- High availability, site resilience.
- Mobility and unified communication
- Support for mobile users.
- The different terminals and their characteristics.
- The different network types: GSM, WiFi, WiMax.
- Fixed/mobile convergence.
- The employee in nomadic mode: Free seating, desk sharing.
